Refund policy

US Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@shopzipsuit.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at orders@shopzipsuit.com. 

International Return & Cancellation Policy

All international orders are final sale. Due to the costs and logistics associated with international shipping, we do not accept returns, exchanges, or refunds on international orders except in the case of a defective or incorrect item, subject to applicable consumer protection laws.

Order Cancellations

International orders may be canceled within 24 hours of placing the order, provided the order has not already been shipped or transferred to the shipping carrier.

Once an order has been shipped, it can no longer be canceled.

If you need to cancel your order, please contact us as soon as possible and include your order number. Cancellation requests submitted after the 24-hour cancellation period are not guaranteed and may be declined.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned. We cannot accept returns on final sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@shopzipsuit.com.